This statement discloses the privacy practices for both our web site and e-mail system. Bigcitysportswear.com has designed there web site so that no personal identifying information is displayed on-line or is accessible to the general public. We do not reveal your e-mail address and do not ask for your personal information. We do not sell or rent our customer information to any outside party under any circumstances.
If you provide Bigcitysportswear.com with your e-mail address and you would like to receive information and updates about Bigcitysportswear.com hot deals, specials, weekly contest and events we will keep you informed. Otherwise, Bigcitysportswear.com will not send you further updates.
Ever wonder if you can Design your own cool fanwear for you and your friends to wear to the Big Game? Want to design band shirts for the upcoming Rock Concert?
We are obligated to follow all copyright laws and will not print any orders that may aid in producing non-licensed merchandise for illegal resale. With that, our expert designers have extensive experience with trademarks and copyrights, making it less scary!
Even if your order contains protected material, we will work diligently to print your dream design for you with suitable permissions and/or personalization for your group.
Official graphics used on everything from Cartoon Images to football jerseys are protected property.
To print Designs protected by trademark or copyright in your artwork, we first need permission from the owner or trademark holder. For Example, the licensing department of a major sports franchise, a band's management team or even a listed university faculty member can give permission.
We need approval to print any protected content for:
- Brand Logos/Names
If you have written permission to use the image, please submit it to us at [email protected]
If not, our expert designers can help change those parts of the design or help you replace them with something from our vast library of art and design ideas.
Rest Easy! If we need to change your design, we're here to help you create something better than the original.
Email [email protected] or give us a call at 1-877-332-2945 to speak with a customer service representative for more information.
Returns and Refund Policy
We are committed to delivering quality apparel with designs that look like what you created on the Site. Our customer service staff reviews every order before it goes to production. We may call or email you if we see something that looks out of the ordinary. If the custom apparel you receive differs materially from what you created on the Site or if the garments are deficient, then please contact us. If we agree that there is a material difference or deficiency, then we have will reprint your order promptly at no additional charge to you or refund your purchase price. We have sole discretion to decide whether to reprint your order or refund your purchase price.
Please contact us at 877-332-2945 before making any return so that we can process your return promptly and efficiently.