Speak to an Expert about your Design or about our Products

HOURS OF OPERATION

Monday-Friday: 8AM-4PM EST

Saturday & Sunday: CLOSED

Best Bulk
T-Shirt Deal

  • 50-99 $8.05 Each
  • 100 $6.48 Each
  • 200 $5.82 Each
  • 500 $5.25 Each
 
 

At Bigcitysportswear.com we specialize in creating custom printed and embroidered apparel as well as promotional products for any and every occasion.

We value each and every order no matter what size. We understand the importance of your order arriving on time. We share the same excitement you have for your order to arrive and strive for your custom apparel to be absolutely perfect when it does.

Our team of designers will review each and every order to ensure accuracy and our skilled printers will bring your ideas and designs to life. Unify and unite with custom apparel for any occasion with Bigcitytees.Com.

We would be honored to earn your business.

Please feel free to contact us to get your order started!
877-332-2945

Fastest Turnaround Time

We offer the industry's fastest turnaround time. We fully understand your need to receive high quality products as fast as possible and we will do everything we can to get your order to you on time!

All orders are reviewed by our team of graphic design experts to ensure accurate design placement and layout. If we see any issues with your artwork design, location or service selected, we will contact you immediately. For Orders with 12 or More Items, a design expert will send you an email with a picture of the proof. You must approve the proof before your order is sent to production. Failure to approve the proof in a timely manner could delay your delivery time. If you need your order to arrive sooner, we offer expedited shipping at check-out. Expedited orders get moved to the front of the line and we will do whatever it takes to get your order to you.

Here's our expedited shipping rates:

Priority Delivery: All orders SHIP within 3-5 business days after artwork approval via 2nd Day Air. Orders will be charged an additional 30% of the standard order total or a flat rate of $40.00, whichever is greater.

Critical Priority Delivery: All orders SHIP within 2-3 business days after artwork approval via Next Day Air. Orders will be charged 50% of the standard order total or a flat rate of $75.00, whichever is greater.

Please Note: Our daily cut-off time is 1PM Eastern Standard Time.

If you have any questions or concerns regarding timely delivery, please reach out to us.

Contacting us is simple:
Email: [email protected]
Phone: 877-332-2945
Live Support: Located on the top menu bar of the homepage.
Business Hours: Monday - Friday 8AM-5PM EST.

Big City Sportswear Guaranteed Shipping Policy:

Our guaranteed shipping policy is based on standardized estimated shipping times for our carriers. Big City Sportswear is not responsible for any unexpected delays from our carriers. We guarantee your order will leave our facility in time to full fill your expected delivery date under normal circumstances. Big City Sportswear is not responsible for any unforeseen circumstances outside of our control or the control of our carriers.

Big City Sportswear offers several different shipping options for your convenience!

1) FREE SHIPPING on all standard orders over $50.00. Free shipping does not apply on Team Store purchases.
2) $9.99 FLAT RATE SHIPPING on all standard orders under $50.00.
3) PRIORITY DELIVERY. All orders SHIP within 3-5 business days after artwork approval via 2nd Day Air.
4) CRITICAL PRIORITY DELIVERY. All orders SHIP within 2-3 business days after artwork approval via Next Day Air. THIS IS OUR FASTEST OPTION!

PLEASE NOTE: OUR DAILY CUT-OFF TIME IS 1PM EASTERN STANDARD TIME.

THE FOLLOWING ADDITIONAL CHARGES APPLY TO ORDERS WITH SELECTED EXPEDITED SHIPPING OPTIONS.

1) Priority Delivery Orders will be charged an additional 30% of the standard order total or a Flat Rate of $40.00, whichever is greater.
2) Critical Priority Delivery Orders will be charged 50% of the standard order total or a Flat Rate of $75.00, whichever is greater. Some restrictions may apply. These shipping times reflect shipment within the contiguous 48 United States. If you need a shipping rate quote to Alaska, Hawaii or Canada, or if you would like to learn more about Priority Delivery and Critical Priority Delivery shipping options, please feel free to give us a call at 877-332-2945 or email [email protected].

 

Big City Sportswear Guaranteed Shipping Policy:

Our guaranteed shipping policy is based on standardized estimated shipping times for our carriers. Big City Sportswear is not responsible for any unexpected delays from our carriers. We guarantee your order will leave our facility in time to fulfill your expected delivery date under normal circumstances. Big City Sportswear is not responsible for any unforeseen circumstances outside of our control or the control of our carriers.

Low Price Guarantee

We will not be undersold! If you find a LOWER price on one of our items, please contact us! We will not just match the quote, we will BEAT the quote...guaranteed! Here’s what we need you to do, email us the following at [email protected] : Item Name and Model, Price your being quoted, Link to competitor’s web page or email us a copy of their quote.

If the item is the exact same model that we currently carry on our website, we will beat the quote! However, price matched items cannot be combined with any other special offers, e-coupons, discounts or promotions.

If you’re on a limited budget, here are the easiest ways to decrease the cost of each item: Increase the item quantity. The more items you buy, the lower your per item price. Reduce the number of ink colors in your artwork (we’re here to help). Decrease the number of artwork locations on your item (we’re here to help).

If you have any questions or concerns regarding our Low Price Guarantee, please reach out to us.

Privacy Policy

This statement discloses the privacy practices for both our web site and e-mail system. Bigcitysportswear.com has designed there web site so that no personal identifying information is displayed on-line or is accessible to the general public. We do not reveal your e-mail address and do not ask for your personal information. We do not sell or rent our customer information to any outside party under any circumstances.

If you provide Bigcitysportswear.com with your e-mail address and you would like to receive information and updates about Bigcitysportswear.com hot deals, specials, weekly contest and events we will keep you informed. Otherwise, Bigcitysportswear.com will not send you further updates.

We may change our Privacy Policy from time to time. When such a change is made, we will post the revised Privacy policy on our website so please bookmark this page and check back periodically. Any changes, corrections or updates to your transactional information can be edited during the purchase process.

Protected Imagery

Ever wonder if you can Design your own cool fanwear for you and your friends to wear to the Big Game? Want to design band shirts for the upcoming Rock Concert?

We are obligated to follow all copyright laws and will not print any orders that may aid in producing non-licensed merchandise for illegal resale. With that, our expert designers have extensive experience with trademarks and copyrights, making it less scary!

Even if your order contains protected material, we will work diligently to print your dream design for you with suitable permissions and/or personalization for your group.

Official graphics used on everything from Cartoon Images to football jerseys are protected property.

To print Designs protected by trademark or copyright in your artwork, we first need permission from the owner or trademark holder. For Example, the licensing department of a major sports franchise, a band's management team or even a listed university faculty member can give permission.

We need approval to print any protected content for:
• Bands/Musicians
• Celebrities
• TV/Movies
• Colleges
• Pro-Sports
• Greek
• Brand Logos/Names
• Disney


If you have written permission to use the image, please submit it to us at [email protected]

If not, our expert designers can help change those parts of the design or help you replace them with something from our vast library of art and design ideas.

Rest Easy! If we need to change your design, we're here to help you create something better than the original.

Email [email protected] or give us a call at 877-332-2945 to speak with a customer service representative for more information.

Returns and Refund Policy

We are committed to delivering quality apparel with designs that look like what you created on the Site. Our customer service staff reviews every order before it goes to production. We may call or email you if we see something that looks out of the ordinary. If the custom apparel you receive differs materially from what you created on the Site or if the garments are deficient, then please contact us. If we agree that there is a material difference or deficiency, then we have will reprint your order promptly at no additional charge to you or refund your purchase price. We have sole discretion to decide whether to reprint your order or refund your purchase price.

Please contact us at 877-332-2945 before making any return so that we can process your return promptly and efficiently.

Questions regarding the Bigcitysportswear.com Privacy Policy, Returns and Refund Policy should be directed to [email protected].

 

Our Most Frequently Asked Questions:
No, unfortunately we do not sell blank apparel. All orders are required to have a design printed or embroidered on all garments.
We will not be undersold! If you find a cheaper price, just email us a screenshot of the quote to
[email protected]. We will not just match the quote, we will BEAT the
quote...guaranteed!


The Total Price of your order is determined by these variables:
  • The product you select (manufacturer/brand, style, etc…).
  • The total quantity of items in your order.
  • The number of artwork locations on your item.
  • The number of ink colors needed to print your artwork on your item.
  • The service you select (Screen Print, Digital Print, Embroidery, etc…)

Also, the personalization or special requests will affect the price of your order. For example, adding personalized names to the back of a T-Shirt or Jersey will increase the cost of the item.
If you're on a limited budget, here are the easiest ways to decrease the cost of each item:
  • Increase the item quantity. The more items you buy, the lower your per item price.
  • Reduce the number of ink colors in your artwork (we're here to help).
  • Decrease the number of artwork locations on your item (we're here to help)

Our Design Studio allows you to upload your artwork, create your own artwork from scratch using texts or by using our huge selection of clipart. Once you have created your artwork and placed it on your item inside the Design Studio, you will see the total price of your order!

We want you to be 100% satisfied with your custom apparel purchase! Therefore, design experts review each and every order. If we see any issues with your artwork design, location or service selected, we will contact you immediately. Also, we’re here to answer any of your questions, just send us an email at [email protected], give us a call at 877-332-2945 or use our Live Support feature on the front of our website.

Ready to get a price? Use our free state of the art Design Studio 24 hours per day/7 days per week.

Time to have some fun:

https://www.bigcitysportswear.com/customize-t-shirts.html
Our expert design team is here to help you will all of your screen printing, digital printing or embroidery questions.

Our Design Studio allows you to upload your artwork, create your own artwork from scratch using texts & Fonts, or you can use our huge selection of clipart. We want you to be 100% satisfied with your custom apparel purchase! Therefore, design experts review each and every order. If we see any issues with your artwork design, location or service selected, we will contact you immediately. Unfortunately, we do not provide design services prior to placing an order, but if you have a quick question, feel free to reach out to us!

Contacting us is simple:

Email: [email protected]
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.
Our business hours are Monday through Friday 8AM-5PM EST.
For Orders with 12 or More Items, a design expert will send you an email with a picture of the proof. You must sign-off on the proof before we send it to production.

Contacting us is simple:
Email: serv[email protected]
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

We look forward to answering all of your questions!
For Order Status, simply log into your account for an update:

https://www.bigcitysportswear.com/customer/account/login/

Contacting us is simple:

Email: [email protected]
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

We look forward to answering all of your questions!
We offer the industry's fastest turnaround time. We fully understand your need to receive high
quality products as fast as possible and we will do everything to meet your needs.

Almost all orders ship for FREE within 7 business days of artwork approval. If you need it sooner, we
offer expedited shipping at check-out. Expedited orders get moved to the front of the line and we will
do whatever it takes to get your order to you on-time.

Here's our expedited shipping rates:

3 Day Shipping after artwork approval: Orders will be charged an additional 30% of the standard order total or a flat rate of
$40.00, whichever is greater.

2 Day Shipping after artwork approval: Orders will be charged 50% of the standard order total or a flat rate of $75.00
whichever is greater.
Please Note: Our daily cut-off time is 1PM Eastern Standard Time.

If you have any questions or concerns regarding timely delivery, please reach out to us.

Contacting us is simple:

Email: [email protected]
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

We look forward to answering all of your questions!
We expect your order to be shipped to you in approximately 7 business days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.
Top
Shipping
Our guaranteed shipping policy is based on standardized estimated shipping times for our carriers. Big City Sportswear is not responsible for any unexpected delays from our carriers. We guarantee your order will leave our facility in time to full fill your expected delivery date under normal circumstances. Big City Sportswear is not responsible for any unforeseen circumstances outside of our control or the control of our carriers.
In some cases, yes. Please contact Customer Service. Contacting us is simple:

Email: [email protected]
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.
Big City Sportswear does not ship outside of the United States.
We understand the importance of your order arriving on time for your special event or occasion and for that we ensure all orders ship from our facility on time. However there is always the possibility your order could be delayed from shipping on the original due date. Two typical reasons are, delay in receiving artwork approvals & delay in the blanks arriving to our facility on time so please be sure respond as quickly as possible to our requests to approve art work. Once your order leaves our facility we unfortunately have no control over the carrier that is delivering your order, rarely due to weather or other unforeseen situations UPS or USPS can experience delays, this can affect the date your order was due to arrive. In this event we are not able to guarantee the delivery date of your order but will do everything possible to work with the carrier to get your order to you as quick as possible.
Top
Payment
Whether you’re paying online, or over the phone, you have multiple payment options. You can pay for your order with a credit or debit card (we accept all major credit cards), PayPal, or a Purchase Order (if approved for credit). Payment with a Purchase Order is extended to large corporations, government entities, municipalities and schools that prefer to use a Purchase Order for payment. Simply choose your payment method during checkout. If there is a problem with your payment, we will contact you.
After placing your order, please email your Purchase Order to [email protected] and refer to your order number received in your confirmation email.
If you have any questions about paying with a Purchase Order, please call 877-332-2945 or email questions to [email protected]
Top
Orders
Yes. Simpy log into your account and select 'My Orders'. Past orders that you purchased will be saved in that location. Simply select and place your reorder.
At the very end of the check out process there is a 'Note Section' where you can leave instructions for the designer.
We print photo quality images on our Digital Printing Machine’s, which have some limitations as to the garment material that the design/photo is printed on. In such cases, we will notify you if there is an issue and another garment may need to be selected.
Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep within 24 hours of order placement. You cannot add shirts to rush orders. Also, adding shirts after checkout may delay the production time of your order.
After two unsuccessful attempts to gain artwork approval via email, we will automatically process your uploaded image.
Please do not hesitate to contact us! Whether it is something we overlooked or a manufacturers defect, we will work with you to make sure that you are 100% satisfied with your purchase. Please remember that the printing process is not perfect, all garments print differently and there is no exact perfect right or wrong print location, there are many variables that our team needs to take into consideration when customizing your garments. All issues must be brought to our attention no more than 10 days after delivery. We will email you a pre-paid shipping label that allows you to return your order free of charge. Once the return label is generated, you will have 7 business days to return your garments, or the label will be voided and the return will not be accepted. Once we receive the garments back and they are inspected, we will contact you within 24-48 hours to discuss replacement, refund or other options. Please note that if our quality team determines the items to be within industry printing standards you will be responsible for the shipping cost of the pre-paid label that we provided you to return the items to Big City as well as the shipping cost to get the garments back to you. We hope you understand this policy as we offer free shipping on all orders over $50.00.Simply call us on 877-332-2945 or email questions/concerns to: [email protected].
Sometimes it is hard to shop online without seeing, touching, or even trying on a product before placing your order. We can send you a blank sample to make sure your printed products are exactly what you want. Most of our customers are satisfied with our approval process prior to production. You will receive a proof via email for orders containing more than 12 pieces, also multiple Big City reps review each order for quality and accuracy. However, we know that sometimes circumstances may require sending a blank sample. Give us a call at 877-332-2945, and one of our service representatives will be happy to arrange shipment of a blank sample or printed sample, usually for a small fee.
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Products
On the homepage of our BigCitySportswear website, click on the "All Products" menu. You will see all of the various categories we offer. Once you have created a design in our Design Studio, there is a 'Change Product' link to select other garments. Once your in the 'Get Price' section, you will be able to click on "Add Another Item" to build your purchase.
Most of the products we offer will have a size guide within the item description section for each product. Pay close attention to the gender of the garment: youth, junior, women, men or unisex. If you need more clarification, please contact us by phone at 877-332-2945, LiveChat or email at [email protected]. If you don't see the exact product you're looking for please contact us by phone at 877-332-2945, LiveChat or email at [email protected]. We may be able to special order your product at no additional cost.
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Art Work
Sign into your account with your email address and password. Under the “MY ACCOUNT” header, select “MY SAVED DESIGNS”. You will now be able to see all of your saved designs and you can delete or edit each design.
Once your artwork is uploaded, a pop up window will appear that has a check box to remove background. It will also ask you to choose your artwork as being a one color print or a multiple color print. If you do not see these options, please add a note inside your shopping cart stating that you would like our designer to remove the backround or change the print color.
Sign into your account with your email address and password. Under the “MY ACCOUNT” header, select “MY SAVED DESIGNS”. You will now be able to see all of your saved designs and you can delete or edit each design.
In the Design Studio, click the “UPLOAD ARTWORK” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF .PSD, .EPS, .PDF, .SVG, AND .AI.
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Pricing
We will not be undersold! If you find a cheaper price, just email us a screenshot of the quote to [email protected]. We will not just match the quote, we will BEAT the quote...guaranteed!
The Total Price of your order is determined by these variables:
  • The product you select (manufacturer/brand, style, etc…).
  • The total quantity of items in your order.
  • The number of artwork locations on your item.
  • The number of ink colors needed to print your artwork on your item.
  • The service you select (Screen Print, Digital Print, Embroidery, etc…)
Also, The personalization or special requests will affect the price of your order. For example, adding personalized names to the back of a T-Shirt or Jersey will increase the cost of the item. If you're on a limited budget, here are the easiest ways to decrease the cost of each item:
  • Increase the item quantity. The more items you buy, the lower your per item price.
  • Reduce the number of ink colors in your artwork (we're here to help).
  • Decrease the number of artwork locations on your item (we're here to help)
Our Design Studio allows you to upload your artwork, create your own artwork from scratch using texts or by using our huge selection of clipart. Once you have created your artwork and placed it on your item inside the Design Studio, you will see the total price of your order!
We want you to be 100% satisfied with your custom apparel purchase! Therefore, design experts review each and every order. If we see any issues with your artwork design, location or service selected, we will contact you immediately. Also, we’re here to answer any of your questions, just send us an email at [email protected], give us a call at 877-332-2945 or use our Live Support feature on the front of our website.
Ready to get a price? Use our free state of the art Design Studio 24 hours per day/7 days per week.
Time to have some fun:
https://www.bigcitysportswear.com/customize-t-shirts.html
We often have promotions available which can be viewed in the banner on our homepage. These discount codes can be entered at check out (excluding Team Store orders.) You can also check out our “Special Offers” page to see our ongoing price breaks on specific items. Note: our pricing is volume based, so the higher your quantity the lower your per piece price.
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Printing
On the lower left hand side of the Design Stodio, you will see a button titled “PERSONALIZE”. Once you click on it, there will be a drop down menu for the front and back of the garment (be sure to check the box above that says add name and/or add number). There is also a button here to enter in all the names & numbers of your roster.
We have several different ways of putting your design on a shirt. For instance we have screen printing, embroidery, digital printing and vinyl transfer. Most of what we do is screen printing and embroidery. Do you want names and numbers on the back of your jerseyr? We will press them on with high quality vinyl. Some of our customers want photographs on their t-shirt, and we will digitally print those photographs onto the shirt. Ultimately, we will determine what is best for the artwork provided, so that it can be produced with high quality.
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Return/Cancellation Policy
Our cancelation policy is as follows: Any orders cancelled after they are placed will be subject to a 35% restock fee. Once your order is placed, our team immediately begins to process your order. This includes preparing the blank garments, prepping artwork, printing films & producing screens. We cannot change the items on your order, but we can 'add' to the order if the order has not begun production. A change order will most likely delay the completion date of your order. Any orders that are in production cannot be cancelled.
Top
Embroidery
We pride ourselves on having the fastest turnaround time in the industry. Once your artwork is approved, you should have your items in your hand in 7-10 business days via standard delivery service (UPS, FedEx, USPS). If you need expedited delivery, we can definitely accommodate, just select expedited shipping at check-out or contact us at [email protected].
Typical threads used are: rayon & polyester. If you have any special needs, please contact us at [email protected].
Typically, embroidered designs need to be less than four to five inches wide. However, if you have any special needs, please contact us at [email protected].
We have some of the best embroiderers in the country!!! Our quality is second to none and we guarantee that you will be 100% satisfied with the quality of the embroidery. We can assure you that your embroidered design will far out last the apparel it is printed on.
Absolutely! Our expert digitizers can take your design, without tampering or compromising the original design, and digitize it for embroidery. Our in-house professional digitizers are ready to transform your custom artwork into a machine ready file.

Does Big City Sportswear sell blank apparel?

No, unfortunately we do not sell blank apparel. All orders are required to have a design printed or embroidered on all garments.

How is my price being calculated?

We will not be undersold! If you find a cheaper price, just email us a screenshot of the quote to
[email protected]. We will not just match the quote, we will BEAT the
quote...guaranteed!


The Total Price of your order is determined by these variables:
  • The product you select (manufacturer/brand, style, etc…).
  • The total quantity of items in your order.
  • The number of artwork locations on your item.
  • The number of ink colors needed to print your artwork on your item.
  • The service you select (Screen Print, Digital Print, Embroidery, etc…)

Also, the personalization or special requests will affect the price of your order. For example, adding personalized names to the back of a T-Shirt or Jersey will increase the cost of the item.
If you're on a limited budget, here are the easiest ways to decrease the cost of each item:
  • Increase the item quantity. The more items you buy, the lower your per item price.
  • Reduce the number of ink colors in your artwork (we're here to help).
  • Decrease the number of artwork locations on your item (we're here to help)

Our Design Studio allows you to upload your artwork, create your own artwork from scratch using texts or by using our huge selection of clipart. Once you have created your artwork and placed it on your item inside the Design Studio, you will see the total price of your order!

We want you to be 100% satisfied with your custom apparel purchase! Therefore, design experts review each and every order. If we see any issues with your artwork design, location or service selected, we will contact you immediately. Also, we’re here to answer any of your questions, just send us an email at [email protected], give us a call at 877-332-2945 or use our Live Support feature on the front of our website.

Ready to get a price? Use our free state of the art Design Studio 24 hours per day/7 days per week.

Time to have some fun:

https://www.bigcitysportswear.com/customize-t-shirts.html

How can I get help with my design?

Our expert design team is here to help you will all of your screen printing, digital printing or embroidery questions.

Our Design Studio allows you to upload your artwork, create your own artwork from scratch using texts & Fonts, or you can use our huge selection of clipart. We want you to be 100% satisfied with your custom apparel purchase! Therefore, design experts review each and every order. If we see any issues with your artwork design, location or service selected, we will contact you immediately. Unfortunately, we do not provide design services prior to placing an order, but if you have a quick question, feel free to reach out to us!

Contacting us is simple:

Email: [email protected]rtswear.com
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.
Our business hours are Monday through Friday 8AM-5PM EST.

Will I receive a proof of my design?

For Orders with 12 or More Items, a design expert will send you an email with a picture of the proof. You must sign-off on the proof before we send it to production.

Contacting us is simple:
Email: [email protected]
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

We look forward to answering all of your questions!

How can I check the status of my order?

For Order Status, simply log into your account for an update:

https://www.bigcitysportswear.com/customer/account/login/

Contacting us is simple:

Email: [email protected]
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

We look forward to answering all of your questions!

How quickly can I receive my order? Do you offer expedited shipping?
We offer the industry's fastest turnaround time. We fully understand your need to receive high
quality products as fast as possible and we will do everything to meet your needs.

Almost all orders ship for FREE within 7 business days of artwork approval. If you need it sooner, we
offer expedited shipping at check-out. Expedited orders get moved to the front of the line and we will
do whatever it takes to get your order to you on-time.

Here's our expedited shipping rates:

3 Day Shipping after artwork approval: Orders will be charged an additional 30% of the standard order total or a flat rate of
$40.00, whichever is greater.

2 Day Shipping after artwork approval: Orders will be charged 50% of the standard order total or a flat rate of $75.00
whichever is greater.
Please Note: Our daily cut-off time is 1PM Eastern Standard Time.

If you have any questions or concerns regarding timely delivery, please reach out to us.

Contacting us is simple:

Email: [email protected]
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

We look forward to answering all of your questions!

When will I receive my order?

We expect your order to be shipped to you in approximately 7 business days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.

What is the Guaranteed Shipping policy?

Our guaranteed shipping policy is based on standardized estimated shipping times for our carriers. Big City Sportswear is not responsible for any unexpected delays from our carriers. We guarantee your order will leave our facility in time to full fill your expected delivery date under normal circumstances. Big City Sportswear is not responsible for any unforeseen circumstances outside of our control or the control of our carriers.

Do you accept special shipping requests?

In some cases, yes. Please contact Customer Service. Contacting us is simple:

Email: [email protected]
Phone:877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

Can I ship my order internationally?

Big City Sportswear does not ship outside of the United States.

When will I receive my order?

We understand the importance of your order arriving on time for your special event or occasion and for that we ensure all orders ship from our facility on time. However there is always the possibility your order could be delayed from shipping on the original due date. Two typical reasons are, delay in receiving artwork approvals & delay in the blanks arriving to our facility on time so please be sure respond as quickly as possible to our requests to approve art work. Once your order leaves our facility we unfortunately have no control over the carrier that is delivering your order, rarely due to weather or other unforeseen situations UPS or USPS can experience delays, this can affect the date your order was due to arrive. In this event we are not able to guarantee the delivery date of your order but will do everything possible to work with the carrier to get your order to you as quick as possible.

What are my payment options?

Whether you’re paying online, or over the phone, you have multiple payment options. You can pay for your order with a credit or debit card (we accept all major credit cards), PayPal, or a Purchase Order (if approved for credit). Payment with a Purchase Order is extended to large corporations, government entities, municipalities and schools that prefer to use a Purchase Order for payment. Simply choose your payment method during checkout. If there is a problem with your payment, we will contact you.
After placing your order, please email your Purchase Order to [email protected] and refer to your order number received in your confirmation email.
If you have any questions about paying with a Purchase Order, please call 877-332-2945 or email questions to [email protected]

Can I reorder a design I have previously ordered?

Yes. Simpy log into your account and select 'My Orders'. Past orders that you purchased will be saved in that location. Simply select and place your reorder.

How do I add notes to my order?

At the very end of the check out process there is a 'Note Section' where you can leave instructions for the designer.

Will you print my artwork on all types of garment products?

We print photo quality images on our Digital Printing Machine’s, which have some limitations as to the garment material that the design/photo is printed on. In such cases, we will notify you if there is an issue and another garment may need to be selected.

Can I add more garments or change sizes once my order has been

Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep within 24 hours of order placement. You cannot add shirts to rush orders. Also, adding shirts after checkout may delay the production time of your order.

How many artwork approval emails will I recive before you

After two unsuccessful attempts to gain artwork approval via email, we will automatically process your uploaded image.

What if I have a problem with my order?

Please do not hesitate to contact us! Whether it is something we overlooked or a manufacturers defect, we will work with you to make sure that you are 100% satisfied with your purchase. Please remember that the printing process is not perfect, all garments print differently and there is no exact perfect right or wrong print location, there are many variables that our team needs to take into consideration when customizing your garments. All issues must be brought to our attention no more than 10 days after delivery. We will email you a pre-paid shipping label that allows you to return your order free of charge. Once the return label is generated, you will have 7 business days to return your garments, or the label will be voided and the return will not be accepted. Once we receive the garments back and they are inspected, we will contact you within 24-48 hours to discuss replacement, refund or other options. Please note that if our quality team determines the items to be within industry printing standards you will be responsible for the shipping cost of the pre-paid label that we provided you to return the items to Big City as well as the shipping cost to get the garments back to you. We hope you understand this policy as we offer free shipping on all orders over $50.00.Simply call us on 877-332-2945 or email questions/concerns to: [email protected].

Can I get a sample before I order?

Sometimes it is hard to shop online without seeing, touching, or even trying on a product before placing your order. We can send you a blank sample to make sure your printed products are exactly what you want. Most of our customers are satisfied with our approval process prior to production. You will receive a proof via email for orders containing more than 12 pieces, also multiple Big City reps review each order for quality and accuracy. However, we know that sometimes circumstances may require sending a blank sample. Give us a call at 877-332-2945, and one of our service representatives will be happy to arrange shipment of a blank sample or printed sample, usually for a small fee.

How do I choose different garments?

On the homepage of our BigCitySportswear website, click on the "All Products" menu. You will see all of the various categories we offer. Once you have created a design in our Design Studio, there is a 'Change Product' link to select other garments. Once your in the 'Get Price' section, you will be able to click on "Add Another Item" to build your purchase.

Where can I find a sizing chart?

Most of the products we offer will have a size guide within the item description section for each product. Pay close attention to the gender of the garment: youth, junior, women, men or unisex. If you need more clarification, please contact us by phone at 877-332-2945, LiveChat or email at [email protected]. If you don't see the exact product you're looking for please contact us by phone at 877-332-2945, LiveChat or email at [email protected]. We may be able to special order your product at no additional cost.

How do I delete designs from my account?

Sign into your account with your email address and password. Under the “MY ACCOUNT” header, select “MY SAVED DESIGNS”. You will now be able to see all of your saved designs and you can delete or edit each design.

When I upload artwork, there is a box box behind the artwork. How do

Once your artwork is uploaded, a pop up window will appear that has a check box to remove background. It will also ask you to choose your artwork as being a one color print or a multiple color print. If you do not see these options, please add a note inside your shopping cart stating that you would like our designer to remove the backround or change the print color.

How do I edit a design in my account?

Sign into your account with your email address and password. Under the “MY ACCOUNT” header, select “MY SAVED DESIGNS”. You will now be able to see all of your saved designs and you can delete or edit each design.

How can I upload my own image? What file types are supported?

In the Design Studio, click the “UPLOAD ARTWORK” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF .PSD, .EPS, .PDF, .SVG, AND .AI.

How is my price being calculated?

We will not be undersold! If you find a cheaper price, just email us a screenshot of the quote to [email protected]. We will not just match the quote, we will BEAT the quote...guaranteed!
The Total Price of your order is determined by these variables:
  • The product you select (manufacturer/brand, style, etc…).
  • The total quantity of items in your order.
  • The number of artwork locations on your item.
  • The number of ink colors needed to print your artwork on your item.
  • The service you select (Screen Print, Digital Print, Embroidery, etc…)
Also, The personalization or special requests will affect the price of your order. For example, adding personalized names to the back of a T-Shirt or Jersey will increase the cost of the item. If you're on a limited budget, here are the easiest ways to decrease the cost of each item:
  • Increase the item quantity. The more items you buy, the lower your per item price.
  • Reduce the number of ink colors in your artwork (we're here to help).
  • Decrease the number of artwork locations on your item (we're here to help)
Our Design Studio allows you to upload your artwork, create your own artwork from scratch using texts or by using our huge selection of clipart. Once you have created your artwork and placed it on your item inside the Design Studio, you will see the total price of your order!
We want you to be 100% satisfied with your custom apparel purchase! Therefore, design experts review each and every order. If we see any issues with your artwork design, location or service selected, we will contact you immediately. Also, we’re here to answer any of your questions, just send us an email at [email protected], give us a call at 877-332-2945 or use our Live Support feature on the front of our website.
Ready to get a price? Use our free state of the art Design Studio 24 hours per day/7 days per week.
Time to have some fun:
https://www.bigcitysportswear.com/customize-t-shirts.html

How do discount works on your site?

We often have promotions available which can be viewed in the banner on our homepage. These discount codes can be entered at check out (excluding Team Store orders.) You can also check out our “Special Offers” page to see our ongoing price breaks on specific items. Note: our pricing is volume based, so the higher your quantity the lower your per piece price.

How do I add names and numbers?

On the lower left hand side of the Design Stodio, you will see a button titled “PERSONALIZE”. Once you click on it, there will be a drop down menu for the front and back of the garment (be sure to check the box above that says add name and/or add number). There is also a button here to enter in all the names & numbers of your roster.

How do you determine how my shirts will be printed?

We have several different ways of putting your design on a shirt. For instance we have screen printing, embroidery, digital printing and vinyl transfer. Most of what we do is screen printing and embroidery. Do you want names and numbers on the back of your jerseyr? We will press them on with high quality vinyl. Some of our customers want photographs on their t-shirt, and we will digitally print those photographs onto the shirt. Ultimately, we will determine what is best for the artwork provided, so that it can be produced with high quality.

Screen Print, Embroidery, Vinyl & Signs Return/Refund Policy?

Our cancelation policy is as follows: Any orders cancelled after they are placed will be subject to a 35% restock fee. Once your order is placed, our team immediately begins to process your order. This includes preparing the blank garments, prepping artwork, printing films & producing screens. We cannot change the items on your order, but we can 'add' to the order if the order has not begun production. A change order will most likely delay the completion date of your order. Any orders that are in production cannot be cancelled.

What is the typical turnaround time for embroidered items?

We pride ourselves on having the fastest turnaround time in the industry. Once your artwork is approved, you should have your items in your hand in 7-10 business days via standard delivery service (UPS, FedEx, USPS). If you need expedited delivery, we can definitely accommodate, just select expedited shipping at check-out or contact us at [email protected].

What type of thread material is typically used in the embroidery

Typical threads used are: rayon & polyester. If you have any special needs, please contact us at [email protected].

What is your largest design size for embroidery?

Typically, embroidered designs need to be less than four to five inches wide. However, if you have any special needs, please contact us at [email protected].

How long does an embroidered design last?

We have some of the best embroiderers in the country!!! Our quality is second to none and we guarantee that you will be 100% satisfied with the quality of the embroidery. We can assure you that your embroidered design will far out last the apparel it is printed on.

Can you digitize my artwork for embroidery?

Absolutely! Our expert digitizers can take your design, without tampering or compromising the original design, and digitize it for embroidery. Our in-house professional digitizers are ready to transform your custom artwork into a machine ready file.
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