FAQs
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Our Most Frequently Asked Questions:

How is my price being calculated?

We will not be undersold! If you find a cheaper price, just email us a screenshot of the quote to
service@BigCitySportswear.com. We will not just match the quote, we will BEAT the
quote...guaranteed!


The Total Price of your order is determined by these variables:
  • The product you select (manufacturer/brand, style, etc…).
  • The total quantity of items in your order.
  • The number of artwork locations on your item.
  • The number of ink colors needed to print your artwork on your item.
  • The service you select (Screen Print, Digital Print, Embroidery, etc…)

Also, the personalization or special requests will affect the price of your order. For example, adding personalized names to the back of a T-Shirt or Jersey will increase the cost of the item.
If you're on a limited budget, here are the easiest ways to decrease the cost of each item:
  • Increase the item quantity. The more items you buy, the lower your per item price.
  • Reduce the number of ink colors in your artwork (we're here to help).
  • Decrease the number of artwork locations on your item (we're here to help)

Our Design Studio allows you to upload your artwork, create your own artwork from scratch using texts or by using our huge selection of clipart. Once you have created your artwork and placed it on your item inside the Design Studio, you will see the total price of your order!

We want you to be 100% satisfied with your custom apparel purchase! Therefore, design experts review each and every order. If we see any issues with your artwork design, location or service selected, we will contact you immediately. Also, we’re here to answer any of your questions, just send us an email at service@bigcitysportswear.com, give us a call at 1-877-332-2945 or use our Live Support feature on the front of our website.

Ready to get a price? Use our free state of the art Design Studio 24 hours per day/7 days per week.

Time to have some fun:

https://www.bigcitysportswear.com/customize-t-shirts.html
 
How can I get help with my design?
Our expert design team is here to help you will all of your screen printing, digital printing or embroidery questions.

Our Design Studio allows you to upload your artwork, create your own artwork from scratch
using texts & Fonts, or you can use our huge selection of clipart. We want you to be 100%
satisfied with your custom apparel purchase! Therefore, design experts review each and every
order. If we see any issues with your artwork design, location or service selected, we will
contact you immediately. Unfortunately, we do not provide design services prior to placing an order, but if you have a quick question, feel free to reach out to us! 

Contacting us is simple:

Email:Service@BigCitySportswear.com
Phone:1-877-332-2945
Live Support: Located on our homepage in the top menu bar.
Our business hours are Monday through Friday 8AM-5PM EST.
 
Will I receive a proof of my design?
For Orders with 12 or More Items, a design expert will send you an email with a picture of the proof. You must sign-off on the proof before we send it to production.

Contacting us is simple:

Email:Service@BigCitySportswear.com
Phone:1-877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

We look forward to answering all of your questions!
 
How can I check the status of my order?
For Order Status, simply log into your account for an update:

https://www.bigcitysportswear.com/customer/account/login/

Contacting us is simple:

Email:Service@BigCitySportswear.com
Phone:1-877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

We look forward to answering all of your questions!
How quickly can I receive my order? Do you offer expedited shipping?

We offer the industry's fastest turnaround time. We fully understand your need to receive high
quality products as fast as possible and we will do everything to meet your needs.

Almost all orders ship for FREE within 7 business days of artwork approval. If you need it sooner, we
offer expedited shipping at check-out. Expedited orders get moved to the front of the line and we will
do whatever it takes to get your order to you on-time.

Here's our expedited shipping rates:

3 Day Shipping after artwork approval: Orders will be charged an additional 30% of the standard order total or a flat rate of
$40.00, whichever is greater.

2 Day Shipping after artwork approval: Orders will be charged 50% of the standard order total or a flat rate of $75.00,
whichever is greater.

Please Note: Our daily cut-off time is 1PM Eastern Standard Time. 

If you have any questions or concerns regarding timely delivery, please reach out to us.

Contacting us is simple:

Email:Service@Bigcitysportswear.com
Phone:1-877-332-2945
Live Support: Located on our homepage in the top menu bar.

Our business hours are Monday through Friday 8AM-5PM EST.

We look forward to answering all of your questions!

When will I receive my order?
We expect your order to be shipped to you in approximately 7 business days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.

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Shipping
Do you accept special shipping requests?
In some cases, yes. Please contact Customer Service. Contacting us is simple:

Email:Service@BigCitySportswear.com
Phone:1-877-332-2945 
Live Support: Located on our homepage in the top menu bar. 

Our business hours are Monday through Friday 8AM-5PM EST.
Can I ship my order internationally?
Big City Sportswear does not ship outside of the United States.
When will I receive my order?
For orders that have free ground shipping, we will ship out your order in approximately 7 business days or less after artwork approval. We do have expedited shipping options, please see our Fastest Turnaround Time link on our home page for details. For Team Store orders, please see the banner at the top of your Team Store page. Please Note: Our daily cut-off time is 1PM Eastern Standard Time. 

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Payment
What are my payment options?
Whether you’re paying online, or over the phone, you have multiple payment options. You can pay for your order with a credit or debit card (we accept all major credit cards), PayPal, or a Purchase Order (if approved for credit). Payment with a Purchase Order is extended to large corporations, government entities, municipalities and schools that prefer to use a Purchase Order for payment. Simply choose your payment method during checkout. If there is a problem with your payment, we will contact you.
After placing your order, please email your Purchase Order to service@bigcitysportswear.com and refer to your order number received in your confirmation email.
If you have any questions about paying with a Purchase Order, please call 877-332-2945 or email questions to service@bigcitysportswear.com

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Orders
Can I reorder a design I have previously ordered?
Yes. Simpy log into your account and select 'My Orders'. Past orders that you purchased will be saved in that location. Simply select and place your reorder. 
How do I add notes to my order?
At the very end of the check out process there is a 'Note Section' where you can leave instructions for the designer. 
Will you print my artwork on all types of garment products?
We print photo quality images on our Digital Printing Machine’s, which have some limitations as to the garment material that the design/photo is printed on. In such cases, we will notify you if there is an issue and another garment may need to be selected.
Can I add more garments or change sizes once my order has been placed?
Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep within 24 hours of order placement. You cannot add shirts to rush orders. Also, adding shirts after checkout may delay the production time of your order.
How many artwork approval emails will I recive before you automatically process my order?
After two unsuccessful attempts to gain artwork approval via email, we will automatically process your uploaded image. 
What if I have a problem with my order?
Please do not hesitate to contact us! Whether it is something we overlooked or a manufacturers defect, we will work with you to make sure that you are 100% satisfied with your purchase. All issues must be brought to our attention no more than 10 days after delivery. We will email you a pre-paid shipping label that allows you to return your order free of charge. Once the return label is generated, you have 15 business days to return your garments, or label will be voided and the return will not be accepted. Once we receive the garments back and they are inspected, we will contact you within 24-48 hours to discuss replacement, refund or other options. We are more than happy to help! Simply call us at 877-332-2945 or email questions/concerns at service@bigcitysportswear.com.
Can I get a sample before I order?
Sometimes it is hard to shop online without seeing, touching, or even trying on a product before placing your order. We can send you a blank sample to make sure your printed products are exactly what you want. Most of our customers are satisfied with our approval process prior to production. You will receive a proof via email for orders containing more than 12 pieces, also multiple Big City reps review each order for quality and accuracy. However, we know that sometimes circumstances may require sending a blank sample. Give us a call at 877-332-2945, and one of our service representatives will be happy to arrange shipment of a blank sample or printed sample, usually for a small fee.

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Products
How do I choose different garments?
On the homepage of our BigCitySportswear website, click on the "All Products" menu. You will see all of the various categories we offer. Once you have created a design in our Design Studio, there is a 'Change Product' link to select other garments. Once your in the 'Get Price' section, you will be able to click on "Add Another Item" to build your purchase. 
Where can I find a sizing chart?
Most of the products we offer will have a size guide within the item description section for each product. Pay close attention to the gender of the garment: youth, junior, women, men or unisex. If you need more clarification, please contact us by phone at 877-332-2945, LiveChat or email at service@BigCitySportswear.com. If you don't see the exact product you're looking for please contact us by phone at 877-332-2945,  LiveChat or email at service@BigCitySportswear.com. We may be able to special order your product at no additional cost.

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Artwork
How do I delete designs from my account?
Sign into your account with your email address and password. Under the “MY ACCOUNT” header, select “MY SAVED DESIGNS”. You will now be able to see all of your saved designs and you can delete or edit each design. 
When I upload artwork, there is a box box behind the artwork. How do I make the box disappear?
Once your artwork is uploaded, a pop up window will appear that has a check box to remove background. It will also ask you to choose your artwork as being a one color print or a multiple color print. If you do not see these options, please add a note inside your shopping cart stating that you would like our designer to remove the backround or change the print color. 
How do I edit a design in my account?
Sign into your account with your email address and password. Under the “MY ACCOUNT” header, select “MY SAVED DESIGNS”. You will now be able to see all of your saved designs and you can delete or edit each design.
How can I upload my own image? What file types are supported?
In the Design Studio, click the “UPLOAD ARTWORK” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF .PSD, .EPS, .PDF, .SVG, AND .AI.
 

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Pricing

 

How is my price being calculated?
We will not be undersold! If you find a cheaper price, just email us a screenshot of the quote to service@BigCitySportswear.com. We will not just match the quote, we will BEAT the quote...guaranteed!
The Total Price of your order is determined by these variables:
  • The product you select (manufacturer/brand, style, etc…).
  • The total quantity of items in your order.
  • The number of artwork locations on your item.
  • The number of ink colors needed to print your artwork on your item.
  • The service you select (Screen Print, Digital Print, Embroidery, etc…)
Also, The personalization or special requests will affect the price of your order. For example, adding personalized names to the back of a T-Shirt or Jersey will increase the cost of the item. If you're on a limited budget, here are the easiest ways to decrease the cost of each item:
  • Increase the item quantity. The more items you buy, the lower your per item price.
  • Reduce the number of ink colors in your artwork (we're here to help).
  • Decrease the number of artwork locations on your item (we're here to help)
Our Design Studio allows you to upload your artwork, create your own artwork from scratch using texts or by using our huge selection of clipart. Once you have created your artwork and placed it on your item inside the Design Studio, you will see the total price of your order!
We want you to be 100% satisfied with your custom apparel purchase! Therefore, design experts review each and every order. If we see any issues with your artwork design, location or service selected, we will contact you immediately. Also, we’re here to answer any of your questions, just send us an email at service@bigcitysportswear.com, give us a call at 1-877-332-2945 or use our Live Support feature on the front of our website.
Ready to get a price? Use our free state of the art Design Studio 24 hours per day/7 days per week.
Time to have some fun:
https://www.bigcitysportswear.com/customize-t-shirts.html
How do discount works on your site?
We often have promotions available which can be viewed in the banner on our homepage. These discount codes can be entered at check out (excluding Team Store orders.) You can also check out our “Special Offers” page to see our ongoing price breaks on specific items. Note: our pricing is volume based, so the higher your quantity the lower your per piece price.

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Printing
How do I add names and numbers?
On the lower left hand side of the Design Stodio, you will see a button titled “PERSONALIZE”. Once you click on it, there will be a drop down menu for the front and back of the garment (be sure to check the box above that says add name and/or add number). There is also a button here to enter in all the names & numbers of your roster.
How do you determine how my shirts will be printed?
We have several different ways of putting your design on a shirt. For instance we have screen printing, embroidery, digital printing and vinyl transfer. Most of what we do is screen printing and embroidery. Do you want names and numbers on the back of your jerseyr? We will press them on with high quality vinyl. Some of our customers want photographs on their t-shirt, and we will digitally print those photographs onto the shirt. Ultimately, we will determine what is best for the artwork provided, so that it can be produced with high quality.

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Return/Cancellation Policy
Screen Print, Embroidery, Vinyl & Signs Return/Refund Policy?
Our cancellation policy is as follows: Any orders cancelled after they are placed will be subject to a 35% restock fee. Once your order is placed, our team immediately begins to process your order. This includes preparing the blank garments, prepping artwork, printing films & producing screens. We cannot change the items on your order, but we can 'add' to the order if the order has not begun production. A change order will most likely delay the completion date of your order. Any orders that are in production cannot be cancelled. 
 
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