Fastest Turnaround Time
We offer the industry's fastest turnaround time. We fully understand your need to receive high quality products as fast as possible and we will do everything we can to get your order to you on time!
All orders are reviewed by our team of graphic design experts to ensure accurate design placement and layout. If we see any issues with your artwork design, location or service selected, we will contact you immediately. For Orders with 12 or More Items, a design expert will send you an email with a picture of the proof. You must approve the proof before your order is sent to production. Failure to approve the proof in a timely manner, could delay your delivery time.
If you need your order to arrive sooner, we offer expedited shipping at check-out. Expedited orders get moved to the front of the line and we will do whatever it takes to get your order to you.
Here's our expedited shipping rates:
Priority Delivery: All orders SHIP within 3-5 business days after artwork approval via 2nd Day Air. Orders will be charged an additional 30% of the standard order total or a flat rate of $40.00, whichever is greater.
Critical Priority Delivery: All orders SHIP within 2-3 business days after artwork approval via Next Day Air. Orders will be charged 50% of the standard order total or a flat rate of $75.00, whichever is greater.
Please Note: Our daily cut-off time is 1PM Eastern Standard Time.
If you have any questions or concerns regarding timely delivery, please reach out to us.
Contacting us is simple:
Email: [email protected]
Live Support: Located on the top menu bar of the homepage.
Business Hours: Monday - Friday 8AM-5PM EST.
Big City Sportswear Guaranteed Shipping Policy:
Our guaranteed shipping policy is based on standardized estimated shipping times for our carriers. Big City Sportswear is not responsible for any unexpected delays from our carriers. We guarantee your order will leave our facility in time to full fill your expected delivery date under normal circumstances. Big City Sportswear is not responsible for any unforeseen circumstances outside of our control or the control of our carriers.