Mercer+Mettle Claremont Handled Backpack - Embroidered

Very easy!!

Hard to check out

This all worked out beautifully even after a slight mix-up early on with the order online.

Great...easy to use!

Janet is always very helpful and quick at answering my questions.

Easy to work with

I had a bit of trouble navigating back and forth to make design changes, but I got it worked out.

I love the variety of colors to choose from, the ease to upload our shirt designs, the helpfulness of the layout of the designs to the shirts, and the easy way to pay.

Great

You need to add more editing functions for when we are designing our shirts.

Great website

Have always been happy with my orders

User friendly

I have been using this service for my event wear for several years. I find the quality of the t-shirt product as well as the printing to always be exceptional.

I'm just testing before I place a larger order. So far so good

I have been ordering for a few years now from Big City, when I had an issue recently with the card I used they were able to help me immediatley and were already aware of the issue and on top of it by the time I realized it!

It was good

website is a little quirky. Designers are very helpful to make sure everything is perfect!

great products, great online ordering

This is my third purchase from this site. I've always been very satisfied with the quality, design, and speed of service. This is the largest order I've placed thus far, and I'm very excited to see the outcome and present these to my students and family.

Very easy.

So far so good

Quick and easy process that was mobile friendly!!

Website is easy to navigate.

Thanks

Great product and customer service!!!

Website was smooth and easy to navigate to the items I was looking to purchase. The design process is equally as smooth.

Easy to use and liked that it showed the design on the computer!

The site has improved drastically. Highly recommend.

Ordering was very easy.

It was good.

Little more expensive than I thought but easy.

thank you please hurry

great service

Haven’t received product but ordering process was good and prices competitive.

Great options, easy design process

This is my 2nd order. Thank you for your attention to detail.

Great prices!

Very easy and they are thorough in making sure the product is to your liking

Their customer service is top notch!! Super friendly, helpful and quick to answer all my questions.

So far so good.

Again, Fast and Easy and Great pricing

If everything ships as easily and comes out as lovely as it looks this will be such an incredible experience!

Amazing selection of products and the lowest prices on the web customer services is stellar I have used them many times for my company!

Good experience

Good Experience!

Amazing work, timely service. Overall great.

Quick and Easy

QUICK AND EASY TO NAVIGATE.

Great So far

Great interface that was easy to use, great prices and quick service

sdfsdfsdf

Site is so cumbersome and seems to not work properly, particularly around saving carts

The site is super glitchy from most of the experiences I've had in the past, but the order is usually mailed promptly and the quality is great so I've stuck with you.

This is our third year using Big City Sportswear for our holiday employee celebration, and we are always very pleased with the outcome.

We have used your services before and have been very happy. Thank you.

Easy, quick, and user-friendly!

You guys are awesome

I can't speak to the quality of the product yet, but from the online experience so far, I would say it is excellent!

Hoping my first purchase works out well. Thanks!

The price was great

Very good!

Quick and Easy. Tons of options. Thank you!

very nice

Chat experience is not great, slow response...still waiting actually. I also called the 800 number and heard a busy signal. I want to be sure I did the logo upload and position properly. Also, new customer with decent size order and wanted to use the promo you sent to me for 5% off but could not. :-(

Repeat customer! Have been very satisfied with my purchases.

love it

so easy to order

Easy, great color options, free shipping!can’t wait to receive product

You all have been amazing! Thank you so much!

I LOVE THAT I CAN MAKE THE SAME ORDER FOR MULTIPLE NAMES

Customer service was awesome. Helped me with the order and helped me adjust the design. Order was delivered a day earlier than projected.

Fast and easy

good price, your design tool was easy to use and navigate.

Easy to use

When I had trouble the representative reached out to make the process work.

Good company to order from. Site seems to have the bugs out!

It would be nice to be able to save more designs for reorder purposes.

It is not easy to make several designs and add to cart one by one and continue shopping with multiple designs and different products. The website is cumbersome and not user friendly at all.

Great job

So glad you can make the shirts. I need them for my workplace at the Marina.

all coo

would prefer to be able to order one , not three

We placed a huge order on a pretty short notice and I can't express how grateful I am for Janet's help. She was extremely helpful and she was very kind. She regularly checked in with me to give me updates so I didn't really have to reach out to the company from my end because she was already taking the lead on that. The merchandise turned out even better than I expected and my supervisors were more than pleased with what I ordered for our event. I highly recommend this company to anyone who needs high quality and affordable merchandise. We will definitely order from this company again. Janet, if you're seeing this, thank you so much for everything you did for us.

I was able to follow the instructions to complete the process. Thank you for the step-by-step support.

Simple and easy with a quick service.

Easy to use website

123

great customer service!

Buy from you often! Great quality!

Easy design process

I love the company, but the website is very clunky and resets all the time, making large orders very challenging to make.

.

It was easy to navigate designing our own shirt.

It's okay

The website kept freezing during the checkout process...so I had to re-enter my information 5 separate times....

You don't answer your phones, email, or live chat on the website. I had some questions and its 24 hours later and still no response from any of them. The likely hood of us purchasing again would be based off of how this single shirt transaction goes.

Was easy to navigate design lab and was able to create the shirt I visioned

please make sure you use enough ink!

Great