WHAT OUR FANS ARE SAYING
Thanks to Big City Sportswear, we have GREAT NEWS for Parents and Students for Class of 2018 at Omak High School in Omak, WA! Our story started a little over a week ago, when a student posted to the parents' group on Facebook. He advised us they had missed a deadline to get their class colored t-shirts done for the upcoming Homecoming Week. We went back and forth a bit, but being parents wanting to let the students meet the challenge, we didn't get involved. One of our parents posted and inquired about the status of the t-shirts yesterday morning, Wednesday 9/27 at 7am. We learned that there was just seemed to be no way to meet the deadline for the required authorization forms and getting an order in. Seeing as I felt and heard that many of us parents and our students would be disappointed if they couldn't be flying their graduating class color of purple in t-shirts during homecoming, I volunteered to reach out to a couple of contacts at production/print shops that I've worked with over the years to see if they could help. Unfortunately, the cost quoted by my four contacts was over the budget with crazy expensive shipping charges, and timeline crunch for a short production turnaround to get a delivery of 100 printed shirts to us by this Friday or Saturday just wasn't doable. It was by sheer fluke of a last-minute Google Search that I found a family owned and operated business in Rochester, NY, called Big City Sportswear. Big City Sportswear Manager, Heather Bonacci, immediately identified what our budget and urgent timeline was, then discounted the cost of our products and 2-day shipping - guaranteeing we'd have the shirts to us in very rural Washington State by this Friday or Saturday, at the latest. This was wonderful news because our students need to be wearing their shirts by the next Monday, which was the launch of Homecoming Week. I submitted the quickly designed artwork and placed the order at noon on yesterday, Tuesday 9/27... and got a proof from Big City Sportswear's Graphic Artist, Lisa Schlegel by 2pm and we were off and running... or so we thought... LOL! Come to find out, around 3pm, some of the students weren't thrilled with the down-and-dirty design we submitted. Fortunately for us, it was Big City Sportswear to the rescue... again. I called Heather and she said that if we got new artwork in before they started the early morning production run, we could swap out the artwork. That was around 6:15pm and we had 6 hours to get a new design from the students and get it to Lisa. We're 3 hours behind NY and the students started scrambling to find someone who had graphics software experience to produce new artwork. Ends up, the students did not have someone who could do a graphics design and file that was print ready. They did provide a website designed version that wasn't a graphics file around 10:30pm. So, I worked to 'tweak' that design with one of our students in between the times I was in a webinar. By 11pm, we had two versions of an updated design the students liked and we sent it in right about midnight, Pacific time. We thought we missed the deadline, but Big City Sportswear was primed and ready for us! They took the designs and cleaned them up, creating clean artwork for the best design possible. The proof was approved and production began. I must say that Big City Sportswear and their entire team, including the CEO, Joe Gizzi, who followed up with me yesterday... were OUTSTANDING in patience, customer service and focused dedication to getting a design and printed t-shirts produced for us that our students and parents will be thrilled with. Ergo, this review. I'll write another review once the shirts arrive and, after the kids have the shirts, I'll be asking (and really appreciate it if) parents and students can also write a review with thank you at their website and on their Facebook page (and wherever else we all can) that is 100%, FIVE STARS, POSITIVE REVIEWS for this FANTASTIC family owned and operated business. Mahalo nui loa... Thank you very much... to the entire team at Big City Sportswear. Malama pono, C. Keiki Stacy Weigle Omak High School Class of 2018 Parent
To Bigcity Sportswear & Graphics, I just had to write and express my gratitude for the service you provide. I am a college soccer coach and ordered my entire fall order through Bigcity Sportswear & Graphics and couldn't be happier with all the products delivered. The products are very professionally printed, seamless process and no problems. I have never had such ease with a printing company in my 10 years as a college coach. Something always seems to go wrong on the pre-press/printing end, but with Bigcity Sportswear & Graphics we have had nothing but a great finished product. What's more, I get personal attention, and quality customer service, and still undercut the prices of all the printers I used to do business with. Thank you, thank you, thank you!!! Keuka College Head Women's Soccer
In 2013, Bigcity Sportswear & Graphics supported a Youth Hockey Skills Competition was held at the Cayuga Memorial Arena. This significant community event gave a group of children between the ages of six and 14 an opportunity to support and encourage a child that may be less fortunate. In total, $5,000.00 in proceeds from the event was donated to two-year old Jack Dell, diagnosed and being treated for a Wilms Tumor on his left kidney. Jack had the kidney and tumor removed on February 11, 2013. Encouraging kids to get involved in the community and volunteering to help those who are less fortunate can help children develop a sense of gratitude and self-worth. The value of doing charitable acts for others offers the children a sense of pride when they know that their actions are providing joy in someone else's life. No gift of giving is too small and every act of kindness matters. And working along these lines, volunteers from Community Living Haldimand will be playing a role in this event for 2014 and are pleased for the opportunity to return the kindness and support it has received throughout the years from the community. This year's event will be held on Sunday, March 23, 2014 and include the Spencer Mitchell Memorial Hockey Game and a NHL Alumni Hockey Game.
I wanted to say "THANK YOU" to you and all of your staff. From your talented designers one of a kind logos, to the quality of the of the embroidering and screen printing, our 1500 sweatshirts are known throughout the state. The professional look of your banners and signs seems to mimic that of your apparel. Your product is matched only by the friendly and professional manner of each of your employees. As the founder and organizer of the Law Enforcement Torch Runs Rochester "Polar Plunge" for Special Olympics, I couldn't be more pleased with the product and service you continue to provide us year after year. Sincerely, Asst. State Director,LETR Special Olympics NY
The Rochester Lancers have been working with Bigcity Sportswear & Graphics for over three years; Bigcity Sportswear & Graphics prints our uniforms, t-shirts, camp shirt for youth clubs and everything else we might need. The quality of work they put out is second to none. They always meet and exceed our expectations. As a pro team we expect the highest quality and professionalism that is why we team up with Bigcity Sportswear & Graphics year after year. We are constantly asking for last minute jobs and Bigcity Sportswear & Graphics never lets us down. They are organized & focused their shop is amazing with state of the art equipment and it is clean! We love Bigcity Sportswear & Graphics and I would recommend them to any youth, adult or pro team. Feel the Kick! Salvatore "Soccer Sam" Fantauzzo CEO/Founder FANTAUZZO FAMILY BRANDS INC. (585)259-5425
We’ve been very fortunate to have Bigcity Sportswear & Graphics as a sponsor over the past three years at Sahlen’s Stadium and truly value our relationship. They have been great partners and when it comes to fulfillment and the execution of our needs or the needs of other soccer teams in the Rochester market, they are second to none. Joe, Heather and the staff at Bigcity Sportswear & Graphics take the time to truly care about delivering on time and to your specifications, they continually invest and update their equipment to have the latest and greatest technology. If you get a chance, Joe is always willing to walk you around like a proud father showing off his new equipment, every time I visit he has a new piece to help facilitate and produce the best quality products. Thanks Bigcity Sportswear & Graphics, President/COO Sahlen’s Stadium Home of the Rochester Rhino’s, WNY Flash and Rochester Rattlers
Bigcity Sportswear & Graphics Team, I just wanted to extend a very sincere thank you to both of you for the extra work you put in getting the jerseys done quickly and going the extra mile with the framing. I am extremely grateful to you and what you were able to do for me on such short notice. You are awesome! I hope you both have a great weekend and I will see you soon.
I just want to say how much we appreciate you all going to these great lengths in working with us. I want to piggy-back what Ryan mentioned in that you all have been great to work with. Your quality of work and timeliness has been wonderful in helping us enhance our programs. Thanks Bigcity Sportswear & Graphics
Here is a picture of Team Juliana's Journey at the Stroll for Strong Kids event. Thank you, Cory, and everyone for helping create and print the shirts! Everyone loved them! I'm holding little Juliana in the center of the picture. Have a wonderful day! Christie Cutaia
I cannot express my gratitude and appreciation enough for how you handled and repaired my Bills Jersey. When I lived in Baltimore, I took it to a screen printing / embroidery shop for what I thought was a minor repair because a small corner of the "4" on the front of the jersey needed to be ironed down. I didn't feel comfortable doing it so that is why I took it there. It was a large store that specialized in this sort of thing. They had my jersey for about a week and when I went to pick it up, I could not believe what I saw. I was so disappointed. I honestly feel that it was done intentionally for some unknown reason. I had not worn the jersey for about 6 years because of the condition that it was in. I didn't know what I should do with it and even considered just throwing it away. When I moved here to Rochester about 3 years ago, I drove by your office with the intention of bringing in the jersey. I felt that there was no hope in restoring it even close to the original condition, and I kept putting it off. The jersey cost $350 back in 1993 when it was bought. This is a pro style jersey, exactly what the players wore back then. I wish that I would have brought it to you sooner. You truly are a miracle worker. The Jersey looks fantastic and I am so happy with it that I wore it out of your shop when I picked it up. Like I said, this is the first time in about 6 years. All I can say is thank you, thank you, and thank you. Tremendous job!! Kind Regards,
Big City Sportswear came through with a fantastic design, quality shirts and in record time! We knew he could trust Big City Sportswear and they exceeded our expectations. Just look at the wonderful design they created for Jim's special 28th Anniversary Commemorative T-shirts!
I am so grateful to have found such a great company to order my products from. As a sole business owner myself I appreciate the affordability with superb items! Not to mention the amazing customer service. I always receive a response immediately. A huge shout out to Nicole and Heather who have helped me with all of my orders so far, you girls are awesome!!!!
I have ordered shirts and jerseys from here multiple times and have always been 100% satisfied with my orders. All of the employees I have interacted with have been extremely prompt and helpful. Every shirt I have ordered has been carefully made and was exactly what I wanted. This is the only screen printing business in Rochester that I will recommend to my family and friends.
Check out the new trailer wrap! Cant wait to hook it up and watch it roll down the road on its way to the Boat show next week. Many thanks to Joe, Paul, and all the people at Big City Sportswear for all your hard work, and making this 13 year old beauty look new again.
The customer service provided by Lisa Schlegel was extraordinary. She followed up immediately on an out-of-stock item and provided options right away. It is unusual to receive a direct response from on-line merchants and even rarer from those willing to immediately help. Thank you Lisa and Big City Sportswear.