Russell Athletic R Snap Cap - Embroidered

The color of the water drop was completely wrong. The logo was crooked. I called (twice) and sent an email as requested with pictures and the original proof. The logo was not the color of the proof. I have not heard back from Big City. I spent more than $2,000 on the T-shirts, I would have expected a faster response time. I am worried that Big City is not going to respond or correct the issue.

Website was very easy to design my product

This was a quick and easy way to order multiple shirts in different colors for each of our classes at schoool

The site seemed really slow. I had to create my order 3 times before it finally went through. Otherwise, order process fantastic!

I was told there would be a proof once I put my order in. I am buying $5000 worth of merch and there is NO communication at all about being able to see and approve a proof before this goes to print, which is very very stressful. I proof step should be built in to the order process.

Always easy and makes sure the designs are perfect before processing order. Been buying from Big City for 7 years and always satisfied.

WEB PAGE SLOW

thank you

All responses contingent on actual product.

i sent my comments on last page of check out . when i click on My Cart it shows the Quantity , but is does not show the text; i expect it to come with the text (Pearson Solutions). thank you

I've been ordering for 3 years now and so far, it's great.

EASY & FAST

Overall pretty good. would love a discount. :)

Your website is not user friendly. You cannot see both colors and material makeup at same time when you pick a shirt.

Very easy process.

Love this company!! Great shirts!! I'm a repeat, repeat, repeat customer!!

Love this company!

Called with some questions and Janet was absolutely amazing and so helpful. Appreciated all the time she spent helping answer my questions.

none

I emailed twice for help after we received our order. The shirt quality was okay, the printing was awful. I got zero response. Yes, I checked my spam folder and no one responded. I've gone to another company to get better shirts. I will not order from here again.

Fairly easy with good communication

Great!

All is good

fix reorder function

Very easy!!

I have always been pleased with my orders.

Nice site to custom order shirts

so far so good :)

The quality of the shirts as well as the print work is excellent

Hard to check out

This all worked out beautifully even after a slight mix-up early on with the order online.

Great...easy to use!

Easy to work with

Janet is always very helpful and quick at answering my questions.

I love the variety of colors to choose from, the ease to upload our shirt designs, the helpfulness of the layout of the designs to the shirts, and the easy way to pay.

You need to add more editing functions for when we are designing our shirts.

Great

Great website

Have always been happy with my orders

User friendly

I have been using this service for my event wear for several years. I find the quality of the t-shirt product as well as the printing to always be exceptional.

I'm just testing before I place a larger order. So far so good

It was good

I have been ordering for a few years now from Big City, when I had an issue recently with the card I used they were able to help me immediatley and were already aware of the issue and on top of it by the time I realized it!

great products, great online ordering

website is a little quirky. Designers are very helpful to make sure everything is perfect!

This is my third purchase from this site. I've always been very satisfied with the quality, design, and speed of service. This is the largest order I've placed thus far, and I'm very excited to see the outcome and present these to my students and family.

Very easy.

So far so good

Quick and easy process that was mobile friendly!!

Website is easy to navigate.

Thanks

Website was smooth and easy to navigate to the items I was looking to purchase. The design process is equally as smooth.

Great product and customer service!!!

Easy to use and liked that it showed the design on the computer!

The site has improved drastically. Highly recommend.

It was good.

Ordering was very easy.

Little more expensive than I thought but easy.

great service

thank you please hurry

Haven’t received product but ordering process was good and prices competitive.

Great options, easy design process

This is my 2nd order. Thank you for your attention to detail.

Great prices!

Very easy and they are thorough in making sure the product is to your liking

Their customer service is top notch!! Super friendly, helpful and quick to answer all my questions.

So far so good.

Again, Fast and Easy and Great pricing

If everything ships as easily and comes out as lovely as it looks this will be such an incredible experience!

Amazing selection of products and the lowest prices on the web customer services is stellar I have used them many times for my company!

Good experience

Good Experience!

Amazing work, timely service. Overall great.

Quick and Easy

QUICK AND EASY TO NAVIGATE.

Great So far

Great interface that was easy to use, great prices and quick service

sdfsdfsdf

Site is so cumbersome and seems to not work properly, particularly around saving carts

The site is super glitchy from most of the experiences I've had in the past, but the order is usually mailed promptly and the quality is great so I've stuck with you.

This is our third year using Big City Sportswear for our holiday employee celebration, and we are always very pleased with the outcome.

We have used your services before and have been very happy. Thank you.

Easy, quick, and user-friendly!

You guys are awesome

I can't speak to the quality of the product yet, but from the online experience so far, I would say it is excellent!

Hoping my first purchase works out well. Thanks!

The price was great

Very good!

Chat experience is not great, slow response...still waiting actually. I also called the 800 number and heard a busy signal. I want to be sure I did the logo upload and position properly. Also, new customer with decent size order and wanted to use the promo you sent to me for 5% off but could not. :-(

very nice

Quick and Easy. Tons of options. Thank you!

Repeat customer! Have been very satisfied with my purchases.

so easy to order

love it

You all have been amazing! Thank you so much!

Easy, great color options, free shipping!can’t wait to receive product

I LOVE THAT I CAN MAKE THE SAME ORDER FOR MULTIPLE NAMES

Fast and easy

Customer service was awesome. Helped me with the order and helped me adjust the design. Order was delivered a day earlier than projected.